Want to know more about Luna and flooring in general? Check out our most common questions and get fast, easy answers! Don’t see your question here? You can call us, have us call you later, or ask us anything in our Live Chat!
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Shopping for New Floors
It’s simple. Book an Appointment, and a flooring professional will bring samples of flooring to your home at your convenience. Shopping for flooring at home is not just convenient; it’s often the best way to see how your new floors will actually look in the natural light of your home. Once you choose a floor you love, a flooring professional will accurately measure the room at no charge and set up an installation day and time.
Your appointment, consultation, and measurements are free. You don’t pay until you’ve found a floor you love!
Real answer: it depends. For an accurate pricing quote, you’ll need to Book an Appointment. Because your home is unique, the costs associated with your carpet, hardwood, laminate, vinyl, or tile purchase will vary. During a FREE in-home appointment, a flooring professional will provide you pricing that includes new floors, professional installation, padding and materials, and take-up and haul away.
It’s all-inclusive! Pricing includes new floors, professional installation, padding and materials, and take-up and haul away
Luna has a 110% Low Price Guarantee. We'll beat any competitor's price or refund 110% of the difference! Conditions apply.
Appointments are generally available between 9 a.m. and 9 p.m. on weekdays and between 9 a.m. and 3 p.m. on weekends. Book an Appointment or call 877-241-LUNA to get started.
Luna accepts cash, Visa, MasterCard, American Express, Discover, Diners Club International, money orders or certified checks. We also accept personal checks. Check Acceptance Policy: When you provide a check as payment, you authorize us to either use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. Some states have exceptions for collecting before installation.
During your FREE in-home appointment, a flooring professional will explain the flooring financing options that are available, and you can apply during your appointment. Subject to credit approval. Other conditions apply.
The best way to shop for new floors is during a FREE in-home appointment. That way, you can view Luna’s flooring samples in your own lighting, alongside your furniture and décor. A flooring professional will help you choose the product that is right for your home, your lifestyle, and your budget.
Yes, but they are independently owned. The flooring selection may differ. You can find a list of stores and locations here.
Luna Flooring Services
Luna has a wide selection of hand-picked carpet, hardwood, laminate, vinyl, and tile flooring. Luna does not currently offer window treatments.
Luna offers top quality products from leading, name-brand manufacturers, including Shaw, Mohawk, and Armstrong. All Luna products are selected for their quality of construction, durability, and fashionable appearance.
Luna does not offer installation on products that are not purchased through our company. This helps us ensure that our products are professionally installed and will be covered by the manufacturer's warranty.
Luna does not sell products separately from installation. This helps us ensure that our products are professionally installed and will be covered by the manufacturer's warranty.
Luna has hundreds of color choices that a flooring professional will show you during a FREE in-home appointment. We will help you choose the right product color to complement your home’s décor or match your existing carpet or flooring as closely as possible.
Every product has a different set of limited warranties depending on the manufacturer and materials. Ask your flooring professional during your FREE in-home appointment for more details.
Please call us at 877-241-LUNA for your warranty information.
At Luna, we stand by the quality of our workmanship. You’ll receive professional installation that meets with the standards set by the flooring industry. Should further installation service attributable to the original installation of your flooring be required within one year, Luna will return and provide that service at no cost to you. See more details at 1 Year Limited Installation Warranty.
We’re so confident you’ll love your new floors that we offer a 30-day Love Your Floors Promise™ on all of our Carpet, Hardwood, Laminate, Luxury Vinyl, and Tile products. If you’re not satisfied, we’ll provide a new color or style of flooring of your choice… for free! This is limited to product only. Other conditions apply.
Luna does not offer carpet cleaning services at this time. Luna recommends hiring a reputable, licensed professional carpet cleaning company every 6-12 months depending on how frequently the room/area is used.
Luna Flooring Installation
Very soon after your FREE in-home appointment (even next day in some cases!). Appointments and installations are generally available on weekdays between 9 a.m. and 9 p.m. and on weekends between 9 a.m. and 3 p.m.
Installation times can vary greatly depending on the product and where it will be installed. A flooring professional can provide more information on what to expect during a FREE in-home appointment.
Standard furniture moving is included in a Luna installation. A flooring professional will give you more information about moving furniture during a FREE in-home appointment. Please note that installers will not be able to disconnect appliances or move miscellaneous items.
Yes – this can be arranged during your FREE in-home appointment. Ask your flooring professional for more information about the best options for stairs.
During your FREE in-home appointment, please tell the flooring professional if you think you have asbestos tile. Not sure? Most homes built after 1979 did not include asbestos in the construction.
It varies depending on the flooring you have chosen to have installed. Generally, new floors can be installed over concrete and pre-existing floors. This can be determined by a flooring professional during your FREE in-home appointment.
Lots of factors can determine the best carpet padding to use. Luna offers a range of durable carpet padding options for your home. A flooring professional can recommend the best padding for your carpet style, location, and budget.
Yes, a flooring professional will discuss fashionable and coordinating molding options during your FREE in-home appointment.
Luna Flooring Maintenance
Standing water on wood floors – not good. Dry up quickly with a clean towel. Food spills on white carpet? Blot and isolate the spill with manufacturer-recommended carpet cleaner. Visit our Product Care guides for carpet, hardwood, laminate, vinyl, and tile for in-depth information regarding the maintenance of your flooring. If you have any additional questions, call 877-241-LUNA and a Customer Service Representative can assist you.
Luna offers a wide selection of pet-friendly flooring, as well as floors for kids and high traffic areas. The latest in flooring technology means carpet, hardwood, laminate, vinyl, and tile have become extremely advanced in dealing with all of life’s challenges. To review flooring samples and determine the best fit for your home, Book a FREE in-home Appointment.
Flooring may experience color fading over time. Preparation and preventative care are essential. Learn more on our hardwood, laminate, and vinyl overview pages under “Product Care”.
Protectors should be placed under the legs of furniture and floor mats. Refrain from dragging or dropping items that may cause scuffs or marks.
Luna does not refinish or re-sand flooring at this time.
*Excludes installation, padding, materials, and miscellaneous charges. Product cannot be sold separately from installation and materials. Not valid on prior sales. Valid 02/27/2023 through 04/09/2023. Subject to change.
Excluye instalación, almohadilla, materiales, y cargos misceláneos. El producto no puede venderse por separado de la instalación y los materiales. No es válida en compras anteriores. Válida del 27/02/2023 al 09/04/2023. Sujeta a cambios.
Licensure.
Independent contractors provide sales (except MA) and installation services.
