Frequently Asked Questions

Want to know more about Luna and flooring in general? Check out our most common questions and get fast, easy answers! Don’t see your question here? You can call us, have us call you later, or ask us anything in our Live Chat!

• Customer Service

  I need to speak with customer service. What is the best way to contact Luna?

  • Visit our Contact Us page
  • Call our customer service phone number: 877-588-9780
  • Click to have us call you back
  • Ask us anything in our Live Chat

  What is the latest flooring sale at Luna?

  Visit our Deals page to view our current offers and promotions.

• Shopping for New Floors

  How do I shop for new floors with Luna?

  It’s simple. Book an Appointment, and a flooring professional will bring samples of flooring to your home at your convenience. Shopping for flooring at home is not just convenient; it’s often the best way to see how your new floors will actually look in the natural light of your home. Once you choose a floor you love, a flooring professional will accurately measure the room at no charge and set up an installation day and time.

  Is there any charge or obligation for shopping at home with Luna?

  Your appointment, consultation, and measurements are free. You don’t pay until you’ve found a floor you love!

  How much does new flooring cost?

  Real answer: it depends. For an accurate pricing quote, you’ll need to Book an Appointment. Because your home is unique, the costs associated with your carpet, hardwood, laminate, vinyl, or tile purchase will vary. During a FREE in-home appointment, a flooring professional will provide you pricing that includes new floors, professional installation, padding and materials, and take-up and haul away.

  What does Luna's pricing include?

  It’s all-inclusive! Pricing includes new floors, professional installation, padding and materials, and take-up and haul away

  How do I get the best price for flooring?

  Luna has a 110% Low Price Guarantee. We'll beat any competitor's price or refund 110% of the difference! Conditions apply.

  I need a rough pricing estimate. When can I make an appointment and what are Luna's hours?

  Appointments are generally available between 9 a.m. and 9 p.m. on weekdays and between 9 a.m. and 3 p.m. on weekends. Book an Appointment or call 877-241-LUNA to get started.

  Which payment types does Luna accept?

  Luna accepts cash, Visa, MasterCard, American Express, Discover, Diners Club International, money orders or certified checks. We also accept personal checks. Check Acceptance Policy: When you provide a check as payment, you authorize us to either use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. Some states have exceptions for collecting before installation.

  Does Luna offer financing for new floors?

  During your FREE in-home appointment, a flooring professional will explain the flooring financing options that are available, and you can apply during your appointment. Subject to credit approval. Other conditions apply.

  How do I reschedule my appointment?

  You can call us at 877-241-LUNA, have us call you later, or reschedule in our Live Chat!

  I want to browse the Luna flooring selection before booking an appointment. Where do I see your catalog?

  The best way to shop for new floors is during a FREE in-home appointment. That way, you can view Luna’s flooring samples in your own lighting, alongside your furniture and décor. A flooring professional will help you choose the product that is right for your home, your lifestyle, and your budget.

  Does Luna have showrooms or retail stores?

  Yes, but they are independently owned. The flooring selection may differ. You can find a list of stores and locations here.

• Luna Flooring Services

  What does Luna sell? Just flooring, or window treatments as well?

  Luna has a wide selection of hand-picked carpet, hardwood, laminate, vinyl, and tile flooring. Luna does not currently offer window treatments.

  What is the quality of flooring like? Any name brands?

  Luna offers top quality products from leading, name-brand manufacturers, including Shaw, Mohawk, and Armstrong. All Luna products are selected for their quality of construction, durability, and fashionable appearance.

  I already purchased the flooring I want. Can I pay for installation only?

  Luna does not arrange for installation on products that are not purchased through our company. This helps us ensure that our products are professionally installed and will be covered by the manufacturer's warranty.

  I plan on installing myself. Does Luna sell flooring separately?

  Luna does not sell products separately from installation. This helps us ensure that our products are professionally installed and will be covered by the manufacturer's warranty.

  Can Luna match the color of my existing carpet or flooring?

  Luna has hundreds of color choices that a flooring professional will show you during a FREE in-home appointment. We will help you choose the right product color to complement your home’s décor or match your existing carpet or flooring as closely as possible.

  What does my warranty cover?

  Every product has a different set of limited warranties depending on the manufacturer and materials. Ask your flooring professional during your FREE in-home appointment for more details.

  I can’t find my warranty. Do you have a copy?

  Please call us at 877-241-LUNA for your warranty information.

  What is Luna’s 1 Year Limited Installation Warranty?

  At Luna, we stand by the quality of our workmanship. You’ll receive professional installation that meets with the standards set by the flooring industry. Should further installation service attributable to the original installation of your flooring be required within one year, Luna will return and provide that service at no cost to you. See more details at 1 Year Limited Installation Warranty.

  What is the Love Your Floors Promise™?

  We’re so confident you’ll love your new floors that we offer a 30-day Love Your Floors Promise™ on all of our Carpet, Hardwood, Laminate, Luxury Vinyl, and Tile products. If you’re not satisfied, we’ll provide a new color or style of flooring of your choice… for free! This is limited to product only. Other conditions apply.

  I need professional carpet cleaning. Does Luna offer cleaning service?

  Luna does not offer carpet cleaning services at this time. Luna recommends hiring a reputable, licensed professional carpet cleaning company every 6-12 months depending on how frequently the room/area is used.

• Luna Flooring Installation

  How quickly can installation begin?

  Very soon after your FREE in-home appointment (even next day in some cases!). Appointments and installations are generally available on weekdays between 9 a.m. and 9 p.m. and on weekends between 9 a.m. and 3 p.m.

  How long does installation take to complete?

  Installation times can vary greatly depending on the product and where it will be installed. A flooring professional can provide more information on what to expect during a FREE in-home appointment.

  Can you move my furniture?

  Standard furniture moving is included in a Luna installation. A flooring professional will give you more information about moving furniture during a FREE in-home appointment. Please note that installers will not be able to disconnect appliances or move miscellaneous items.

  Can you install on stairs only?

  Yes – this can be arranged during your FREE in-home appointment. Ask your flooring professional for more information about the best options for stairs.

  Do you install over asbestos?

  During your FREE in-home appointment, please tell the flooring professional if you think you have asbestos tile. Not sure? Most homes built after 1979 did not include asbestos in the construction.

  Do you install over concrete? What about existing floor?

  It varies depending on the flooring you have chosen to have installed. Generally, new floors can be installed over concrete and pre-existing floors. This can be determined by a flooring professional during your FREE in-home appointment.

  Which carpet padding should I use?

  Lots of factors can determine the best carpet padding to use. Luna offers a range of durable carpet padding options for your home. A flooring professional can recommend the best padding for your carpet style, location, and budget.

  Does Luna provide moldings?

  Yes, a flooring professional will discuss fashionable and coordinating molding options during your FREE in-home appointment.

• Luna Flooring Maintenance

  I spilled ________ on my floor. What should I do?

  Standing water on wood floors – not good. Dry up quickly with a clean towel. Food spills on white carpet? Blot and isolate the spill with manufacturer-recommended carpet cleaner. Visit our Product Care guides for carpet, hardwood, laminate, vinyl, and tile for in-depth information regarding the maintenance of your flooring. If you have any additional questions, call 877-241-LUNA and a Customer Service Representative can assist you.

  Which floors are better for kids/pets/high traffic?

  Luna offers a wide selection of pet-friendly flooring, as well as floors for kids and high traffic areas. The latest in flooring technology means carpet, hardwood, laminate, vinyl, and tile have become extremely advanced in dealing with all of life’s challenges. To review flooring samples and determine the best fit for your home, Book a FREE in-home Appointment.

  Does hardwood, laminate, or vinyl flooring fade?

  Flooring may experience color fading over time. Preparation and preventative care are essential. Learn more on our hardwood, laminate, and vinyl overview pages under “Product Care”.

  How do I avoid scratches on my floor?

  Protectors should be placed under the legs of furniture and floor mats. Refrain from dragging or dropping items that may cause scuffs or marks.

  Does Luna offer flooring refinishing/resanding/repairs?

  Luna does not refinish or re-sand flooring at this time.