Introduction and Overview
To the extent we provide you notice on our Service of different or additional privacy policies or practices (e.g., at the point of our collection), those additional terms shall govern such data collection and use.
- We ask you for, and use technology to detect, information about you.
- Third parties may collect information about you. Their privacy policies, not ours, govern their practices.
Linkable Table of Contents
We collect and receive information about you as you interact with our Service. More
We collect certain Personal Information and Demographic Information that you provide to us when you interact with the Service. For example, we may collect this information through various forms and in various places on the Service, including when you make an appointment, from newsletter registration forms, through “contact us” forms, or when you otherwise interact with the Service. More
We may collect certain information from you automatically when you access and use the Service. For example, we may use Tracking Technologies to collect Usage Information based on your Device Identifier for a variety of purposes, including tracking and targeting. You can avoid such tracking by deleting your cookies, following the options provided by third parties discussed in more detail below and stopping use of the Service. More
We may obtain information about you from third parties. More
If you interact with third-party services, those services may send us information about you, and we may send them information about you. More
You may provide us information about others, such as when you send a friend a message. If so, the information you provide (names, e-mail addresses, mobile numbers, etc.) may be used to facilitate the communication, but will not be used for other marketing purposes unless your friend consents. You may be identified to the friend in connection with such message. More
We use your Personal Information, Demographic Information and Usage Information for a variety of purposes detailed in this section. More
We use your Personal Information, Demographic Information and Usage Information for services detailed in this section. More
If you apply for a job with us, we use the application information for considering you for a position. More
We may provide your information to third parties under various circumstances detailed in this section. These may include:
If you request information from third parties, request that we send information to third parties or interact with third-party services, content, ads, or tools (including Facebook and other third party share functionality) we may share your information with such parties and/or they may collect your information directly. More
Our vendors may collect your information, or we may share it with them. More
There are a variety of administrative and legal reasons for which we may share some or all of your information. More
We may share your information with our affiliates and with third parties in the event of a sale, merger, or similar transaction. More
Promotions entrants may be required to consent to certain information sharing. More
Certain employment application, self-identifying information (e.g., race and gender) may be shared with the government and other third parties. More
You grant us the right to use your name and likeness in connection with your posting and activities. More
We may allow you to access third-party content on the Service, or to link to third-party applications and locations from the Service, but we are not responsible for your interaction with third-party content, apps and locations. More
You may change certain of your information and communications preferences as more fully detailed in this section. More
e) Contact Us
Data may be transferred to the United States. More
We do not intend to collect Personal Information from children. More
No data security is absolute, but we take reasonable steps to secure data appropriately. More
1. What Information Does the Service Collect?
a) Information You Provide to Us
b) Information We Collect and Store as You Access and Use the Service
In addition to any Personal Information or other information that you choose to submit to us via our Service, we and our third-party service providers may use a variety of technologies that automatically (or passively) store or collect certain information whenever you visit or interact with the Service (“Usage Information”). This Usage Information may be stored or accessed using a variety of technologies that may be downloaded to your personal computer, browser, laptop, tablet, mobile phone or other device (a “Device”) whenever you visit or interact with our Service. To the extent we associate Usage Information with your Personal Information we collect directly from you on the Service, we will treat it as Personal Information.
This Usage Information may include:
- your IP address, UID, or other unique identifier (“ Device Identifier”). A Device Identifier is a number that is automatically assigned to your Device used to access the Service, and our computers identify your Device by its Device Identifier;
- your Device functionality (including browser, operating system, hardware, mobile network information);
- the URL that referred you to our Service;
- the areas within our Service that you visit and your activities there, including remembering you and your preferences;
- your Device location;
- your Device characteristics; and
- certain other Device data, including the time of day, among other information.
We may use various methods and technologies to store or collect Usage Information (“Tracking Technologies”). Tracking Technologies may set, change, alter or modify settings or configurations on your Device. A few of the Tracking Technologies include, without limitation, the following (and subsequent technology and methods later developed):
Cookies . A cookie is a data file placed on a Device when it is used to visit the Service. HTML5 cookies can be programmed through HTML5 local storage and do not require a plug-in. Regular cookies may generally be disabled or removed by tools that are available as part of most commercial browsers, and in some but not all instances can be blocked in the future by selecting certain settings. Each browser you use will need to be set separately and different browsers offer different functionality and options in this regard. Also, these tools may not be effective with regard to HTML5 cookies. Please be aware that if you disable or remove cookies or HTML5 cookies on your Device, some parts of our Service may not function properly, and that when you revisit our Service your ability to limit cookies is subject to your browser settings and limitations.
Web Beacons . Small graphic images or other web programming code called web beacons (also known as “1x1 GIFs” or “clear GIFs”) may be included in our Service’s pages and messages. Web beacons may be invisible to you, but any electronic image or other web programming code inserted into a page or e-mail can act as a web beacon. Web beacons or similar technologies may be used for a number of purposes, including, without limitation, to count visitors to the Service, to monitor how users navigate the Service, to count how many e-mails that were sent were actually opened or to count how many particular articles or links were actually viewed.
Embedded Scripts . An embedded script is programming code that is designed to collect information about your interactions with the Service, such as the links you click on. The code is temporarily downloaded onto your Device from our web server or a third party service provider, is active only while you are connected to the Service, and is deactivated or deleted thereafter.
ETags or entity tags. ETags are a feature of the cache in browsers. They are opaque identifiers assigned by a web server to a specific version of a resource found at a URL. If the resource content at that URL ever changes, a new and different ETag is assigned. Used in this manner ETags are a form of Device Identifier. ETag tracking may generate unique tracking values even where the consumer blocks HTTP, Flash, and/or HTML5 cookies.
We may use Tracking Technologies for a variety of purposes, including:
Targeting‑Related . We may use Tracking Technologies to deliver content relevant to your interests on our Service and third‑party services based on how you interact with our advertisements or content. This includes using Tracking Technologies to understand the usefulness to you of the content that has been delivered to you.
c) Information Third Parties Provide About You
d) Interactions with Third-Party Services
The Service may now or in the future include functionality that allows certain kinds of interactions between the Service and your account on a third-party web site or application. The use of this functionality may involve the third-party providing certain information, including Personal Information, to us. For example, we may provide third-party services’ interfaces or links on the Service to facilitate your sending a communication from the Service.
e) Information You Provide About a Third Party
You may send someone else a communication from the Service, such as sending an invitation to a friend. If so, the information you provide (names, e-mail addresses, mobile number, etc.) is used to facilitate the communication and is not used by us for any other marketing purpose unless we obtain consent from that person or we explicitly say otherwise. Please be aware that when you use any send-to-a-friend functionality on our Service, your e-mail address, mobile number, name or username, and message may be included in the communication sent to your addressee(s). Some of these tools may be third-party tools subject to third-party privacy policies.
2. How Do We Use the Information Collected?
a) Use of Information By Us
Please note that information submitted to the Service via a “contact us” or other similar function may not receive a response; however, we may use that information so provided to contact you for marketing purposes unrelated to your inquiry.
b) Advertising, Content Management and Location-Based Services
We may also use your Personal Information, Demographic Information or Usage Information that we collect about you: (1) to provide advertisements or content to you, including based on your activities; (2) to identify your location (e.g., to identify stores near you or offers applicable to you); (3) to understand the usefulness and effectiveness of the advertisements or content that have been delivered to you; and (4) when you comment to or add content to the Service. For more on advertising, see “Third-Party Content, Third-Party Services, Social Features, Advertising and Analytics” here, and for information on your choices regarding advertising, see “How Do I Change My Information and Communications Preferences?” here.
c) Use of Information for Recruitment Purposes
Where you have provided us with Personal Information or Demographic Information as part of an online application for employment or internship, we may use that information in order to allow us to make an informed decision about whether to proceed with your application. We may, as part of this recruitment process, collect information about your education, employment history and similar matters. Where this Personal Information or Demographic Information is considered to be sensitive, you expressly consent to our processing of this information for recruitment purposes by submitting it to us.
3. How and When Do We Share Information With Third Parties?
- Marketing: Subject to your communications choices explained here, and the rights of California residents explained here, we may use your Personal Information to send you marketing communications. Absent your consent, Company we will not share your personal information with third parties, other than its affiliates, for their direct marketing purposes.
- Your Disclosure or Consent: As more fully described here (“What About Information I Disclose Publicly or to Others?”) and here (“How and When Do We Share Information With Third Parties?”), your activities on the Service may, by their nature, result in the sharing of your Personal Information with third parties, and by engaging in these activities you consent to that and further sharing, and your Personal Information may be disclosed to third parties. Such third-party data receipt and collection is subject to the privacy and business practices of that third party, not Company.
a) When You Request Information From or Provide Information to Third Parties
You may be presented with an option on our Service to receive certain information and/or marketing offers directly from third parties or to have us send certain information to third parties or give them access to it. If you choose to do so, your Personal Information and other information may be disclosed to such third parties and all information you disclose will be subject to the third-party privacy policies and practices of such third parties. In addition, third parties may store, collect, or otherwise have access to your information when you interact with their Tracking Technologies, content, tools, apps or ads on our Service or link to them from our Service. This may include using third-party tools such as Facebook, Twitter, Pinterest, or other third-party posting or content sharing tools. We are not responsible for the privacy policies and practices of such third parties and, therefore, you should review such third-party privacy policies and practices of such third parties prior to requesting information from or otherwise interacting with them.
b) Third Parties Providing Services on Our Behalf
We may use third-party vendors to perform certain services on behalf of us or the Service, such as hosting the Service, designing and/or operating the Service’s features, tracking the Service’s activities and analytics, and enabling us to send you special offers or perform other administrative services. We may provide these vendors with access to user information, including Device Identifiers and Personal Information, to carry out the services they are performing for you or for us. Third-party analytics and other service providers may set and access their own Tracking Technologies on your Device and they may otherwise collect or have access to information about you, potentially including Personal Information, about you. We are not responsible for those third-party technologies or activities arising out of them. However, some may offer you certain choices regarding their practices, and information we have been informed of regarding such choices is available here We are not responsible for the effectiveness of or compliance with any third parties’ opt-out options.
c) To Protect the Rights of Company and Our Users
d) Affiliates and Business Transfer
We may share your information, including your Device Identifiers and Personal Information, Demographic Information and Usage Information with our parent, subsidiaries, and affiliates. We also reserve the right to disclose and transfer all such information: (i) to a subsequent owner, co-owner or operator of the Service or applicable database; or (ii) in connection with a merger, consolidation, restructuring, the sale of substantially all of our interests and/or assets or other corporate change, including during the course of any due diligence process.
e) Sweepstakes, Contests and Promotions
f) EEOC / Affirmative Action Reporting
In conjunction with laws and regulations enforced by the Equal Employment Opportunity Commission (“EEOC”), the Office of Federal Contract Compliance Programs (“OFCCP”) and similar state and local regulatory agencies, we may ask you to provide us with self-identifying information (such as veteran status, gender and ethnicity). Providing such self-identifying information is voluntary, but if you do provide us with such information, we may submit that information to the EEOC, the OFCCP, and similar state and local regulatory agencies or otherwise use or disclose it for business-related purposes, including, without limitation, responding to information requests, fulfilling regulatory reporting requirements, and defending against employment-related complaints.
4. What About Information I Disclose Publicly or to Others?
a) User-Generated Content and Public Information
The Service may permit you to submit ideas, photographs, user profiles, writings, music, video, audio recordings, computer graphics, pictures, data, questions, comments, suggestions or other content, including Personal Information (collectively, “User Content”), such as on blogs and message boards or through our “contact us” functionality. We or others may store, display, reproduce, publish, distribute or otherwise use User Content online or offline in any media or format (currently existing or hereafter developed) and may or may not attribute it to you. Others may have access to this User Content and may have the ability to share it with third parties. Please think carefully before deciding what information you share, including Personal Information, in connection with your User Content. Please note that Company does not control who will have access to the information that you choose to make public, and cannot ensure that parties who have access to such publicly available information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available on the Service or what others do with information you share with them on the Service. We are not responsible for the accuracy, use or misuse of any User Content that you disclose or receive from third parties through the Service. California minors should see “What Should Parents Know About Children” here regarding removal of certain content they have posted on our Service.
b) Name and Likeness
5. Third-Party Content, Third-Party Services, Social Features, Advertising and Analytics.
The Service may contain content that is supplied by a third-party, and those third parties may collect usage data and your Device Identifier when such content is served to you. Associated third-party services may also be available via the Service. We are not responsible for the data collection and privacy practices employed by such third parties or their services and they may themselves be collecting data from you and may be sharing it with us and/or others. These third parties and their services may also associate their Tracking Technologies with you, track you across sites and time, serve you their own ads (including Interest-based Ads (defined below)) and may or may not have their own published privacy policies.
In addition, when you are on the Service you may be directed to other services that are operated and controlled by third parties that we do not control. For example, if you “click” on a link, the “click” may take you off the Service onto a different site or service. We encourage you to note when you leave our Service and to review the third-party privacy policies of all third-party locations and exercise caution in connection with them.
Be sure to review any available privacy policies and notices before submitting any Personal Information to a third party or its services, or otherwise interacting with third-party services or other locations you link to from our Service, and exercise caution in connection with them. We are not responsible for the availability, completeness or accuracy of such third parties’ policies or notices.
Some information about your use of the Service and certain third-party services may be collected using Tracking Technologies across time and services and used by Company and third parties for purposes such as to associate different devices you use, and deliver relevant and retargeted ads (“Interest-based Ads”) and/or other content to you on the Service and certain third-party services. You may have certain choices regarding these activities as explained in the next section.
As permitted by applicable law, Company is not responsible for third parties or third-party services associated with advertising and analytics services, and related tracking activities. Consult their privacy policies and notices for information on their practices and see “How Do I Change My Information and Communications Preferences?” regarding certain choices some of them may offer you.
6. How Do I Change My Information and Communications Preferences?
a) Accessing And Changing Information
The Service may provide web pages or other mechanisms allowing you to delete, correct or update some of the Personal Information you have provided Company. Company will make good faith efforts to make requested changes in Company’s then-active databases as soon as practicable, but it is not always possible to completely change, remove or delete all of your information or public postings from Company’s databases (California minors see “What Should Parents Know About Children” here and residual and/or cached data may remain archived thereafter. Further, we reserve the right to retain data (i) as required by applicable law; and (ii) for so long as reasonably necessary to fulfill the purposes for which the data is retained as permitted by applicable law (e.g., business records).
b) Tracking Technologies Generally
Regular cookies may generally be disabled or removed by tools available as part of most commercial browsers, and in some instances blocked in the future by selecting certain settings. Browsers offer different functionalities and options so you may need to set them separately. Also, tools from commercial browsers may not be effective with regard to Flash cookies (also known as locally shared objects), HTML5 cookies or other Tracking Technologies. For information on disabling Flash cookies, go to Adobe’s website https://helpx.adobe.com/flash-player/kb/disable-third-party-local-shared.html. Please be aware that if you disable or remove these technologies some parts of the Service may not work and that when you revisit the Service your ability to limit browser-based Tracking Technologies is subject to your browser settings and limitations.
Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, Company currently does not alter Company’s practices when Company receives a “Do Not Track” signal from a visitor’s browser. Some third parties, however, may also offer you choices regarding their Tracking Technologies. One way to potentially identify cookies on our Site is to add the free Ghostery plug-in to your browser (www.ghostery.com), which according to Ghostery will display for you traditional, browser-based cookies associated with the web sites (but not mobile apps) you visit and privacy and opt-out policies and options of the parties operating those cookies. Company is not responsible for the completeness or accuracy of this tool or third-party choice notices or mechanisms. For specific information on some of the choice options offered by third party analytics and advertising providers, see the next section.
c) Analytics and Interest-Based Advertising
Certain companies may participate in the Digital Advertising Alliance (“DAA”) AdChoices Program and may display an Advertising Option Icon for Interest-based Ads that links to an opt-out tool which allows you to exercise certain choices regarding targeting. You can learn more about the DAA AdChoices Program at https://www.youradchoices.com/ and its opt-out program for mobile apps at https://www.aboutads.info/appchoices . In addition, certain advertising networks and exchanges may participate in the Network Advertising Initiative (“NAI”). NAI has developed a tool that allows consumers to opt out of certain Interest-based Ads delivered by NAI members’ ad networks. To learn more about opting out of such targeted advertising or to use the NAI tool, see https://www.networkadvertising.org/choices/. Please be aware that, even if you are able to opt out of certain kinds of Interest-based Ads, you will continue to receive non-targeted ads. Further, opting out of one or more NAI or DAA members only means that those selected members should no longer under the DAA / NAI rules deliver certain targeted ads to you. This will affect this and other services, but does not mean you will no longer receive any targeted content and/or ads (e.g., from other ad networks). Also, if your browsers are configured to reject cookies when you visit this opt-out page, or you subsequently erase your cookies, use a different Device or web browser(s), or use a non-browser-based method of access (e.g., mobile app), your NAI / DAA browser-based opt-out may not, or may no longer, be effective. Mobile device opt-outs will not affect browser-based Interest-based Ads even on the same device, and you must opt-out separately for each device. Company is not responsible for the effectiveness of, or compliance with, any third-parties’ opt-out options or programs or the accuracy of their statements regarding their programs. However, Company supports the ad industry’s 2009 Self-regulatory Principles for Online Behavioral Advertising (https://www.iab.net/media/file/ven-principles-07-01-09.pdf) and expects that ad networks Company directly engages to serve you Interest-based Ads will do so as well, though Company cannot guaranty their compliance.
d) Communications and Marketing
You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of registration. You may provide registration updates and changes by contacting us at PrivacyPolicy@luna.com. If so, we will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. Please note that it is not always possible to completely remove or delete all of your information from our databases and that residual data may remain on backup media or for other reasons. Also, if you have made any public postings on the Service such as in forums or blogs, these communications cannot generally be removed. You can opt out of receiving certain promotional communications (emails or text messaging), and non-promotional text alerts, from Company at any time by (i) for promotional e-mails, by following the instructions as provided in emails to click on the unsubscribe link, or if available by changing your communication preferences by logging onto your account; and (ii) for text messages, by following the instructions as provided in text messages from Company to text the word, “STOP”. Please note that your opt-out is limited to the Device, e-mail address or phone number used and will not affect subsequent subscriptions. If you opt-out of only certain communications, other subscriptions may continue. Even if you opt out of receiving promotional communications, Company may, subject to applicable law, continue to send you non-promotional communications, such as those about your account, transactions, servicing, or Company’s ongoing business relations; PROVIDED, HOWEVER THAT IF YOU text the word, “STOP,” IN REPLY TO A NON-PROMOTIONAL TEXT, OR OTHERWISE OPT-OUT FROM A NON-PROMOTIONAL TEXT PROGRAM YOU HAVE JOINED, YOU WILL BE UNSUBSCRIBED FROM THAT ALERT PROGRAM UNLESS YOU RE-JOIN. YOU CONSENT TO RECEIVE A TEXT CONFIRMING OF YOUR OPT-OUT FROM A TEXT PROGRAM.
To choose to no longer receive telephone contact from us with information regarding new products and services or upcoming events, please call us at 1-877-241-LUNA and we will place you on our “Do Not Call” list. Although we may ask for your name, address, and telephone number, we will accept your request even if you only provide your telephone number. When we receive your request, the telephone number you provide is added to our “Do Not Call” list in 7-15 business days. Please note that even if you choose to be placed on our “Do Not Call” list, Company reserves the right to contact you via telephone regarding any scheduled appointments or services provided. If you subsequently subscribe to text alerts or to receive a marketing call that will override the “Do Not Call” list.
California residents have certain rights regarding our sharing of certain of their personal information with third parties for third party direct marketing purposes, as explained in “Your California Privacy Rights” here.
e) Contact Us
8. Transfer of Information to the United States.
9. What Should Parents Know About Children?
Our Service is intended for a general audience and not directed to Children (i.e., under 13 years of age). If we become aware that we have collected personal information as defined by the Children’s Online Privacy Protection Act (“COPPA”) we will remove or otherwise treat such data as required by COPPA. Any California residents under the age of eighteen (18) who have registered to use the Service, and who have posted content or information on the Service, can request that such information be removed from the Service by contacting us as set forth in Section 7(e) making such a request, stating that they personally posted such content or information and detailing where the content or information is posted. We will make reasonable, good-faith efforts to remove the post from prospective public view or anonymize it so the minor cannot be individually identified. This removal process cannot ensure complete or comprehensive removal. For instance, third-parties may have republished the post and archived copies of it may be stored by search engines and others that we do not control.
10. What About Security?
We incorporate commercially reasonable safeguards to help protect and secure your Personal Information. However, no data transmission over the Internet, mobile networks, wireless transmission, or electronic storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure the security of any information you transmit to us, and you use our Service and provide us with your information at your own risk.