Luna’s Service Plan covers damage above and beyond warranties, such as:
Scratches, Dents,Dings & Gouges
Stains
Warping from a spill
Snags andUnraveling
Cleaning Benefit (based on your purchase)
Hard surface cleaning kits with microfiber mop and specially-formulated cleaning solution provided annually, beginning in year two – or a $100 credit towards professional carpet cleaning in years two and four. Details
Product Replacement
In some cases, if damage is beyond repair, replacement may be covered.
No Service Fee
per claim
50 Months of Coverage
from service date
Comprehensive Coverage
including products and labor
24/7 Customer Service
by Luna® customer service team
Comprehensive Coverage for Carpet and Flooring
| Type of Damage from Incident or Accident Covered |
Carpet | Laminate | Hardwood | Vinyl Plank | Luxury Vinyl Tile |
Ceramic Tile |
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| Re-stretch (1 per term) |  |
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| Ripples, buckling, bubbling | |
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| Doorway, transition issues | |
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| Buckling, warping (from an accident) | |
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| Joint gaps | |
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| Scratches, dents, dings, gouges (from an accident) |
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| Snag, unraveling causing a gap greater than 1 inch and exposes the base of the carpet |
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| Grout cracking causing the tiles to be loose or become unattached to surrounding tiles |
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| Tile cracking (from an accident) | |
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| Wood cracking (from an accident) | |
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| Rips, tears (from an accident) | |
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| Stains (from an accident) | |
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Frequently Asked Questions
Defects in materials or workmanship occurring from a single incident or accident during normal use of the covered product. Please see the Comprehensive Coverage chart for more details. Details
Carpet, laminate, hardwood, vinyl plank, luxury vinyl tile, and ceramic tile.
The Luna Service Plan begins on the date of installation.
50 months from the date of installation.
The maximum coverage amount is the original purchase price listed for your flooring contract.
You can call Luna at 866-308-1709 at any time, 24/7.
Yes, the plan is transferable should you sell your home.
For carpet, you receive a $100 credit toward the cost of one carpet cleaning in year two and one carpet cleaning in year four. Simply call the Luna Service Plan line at 866-308-1709 in years two and four to initiate your carpet cleaning benefit claim. As long as you use a CRI approved, professional carpet cleaner and provide receipt of the completed service, we will issue you a reimbursement of $100.
For hard surfaces, we will provide a cleaning kit with microfiber mop and specially-formulated cleaning solution upon request annually beginning in year two.
Depending on flooring type purchased, you may be eligible for protection against scratches, dents, cracking, rips or tears, stains, and more*.
You receive one per contract term.
Coverage can be added up to five days after the installation is completed. Call 866-308-1709 for details.
