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Protect The
Flooring You Love

ACCIDENTS CAN HAPPEN
Rest easy knowing that your flooring is protected with a Luna® Service Plan◈

Floors installed BEFORE 09/01/24

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Floors installed on or AFTER 09/01/24

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Luna’s Service Plan covers damage above and beyond warranties, such as:

scratches in floor Scratches, Dents,
& More
stains on floor Stains
warped floor Buckling Or Warping
snagged carpet Snags Or
Unraveling
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Cleaning Benefit (based on your purchase)

Cleaning benefits and kits are available throughout your coverage term. Details

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Product Replacement

In some cases, if damage is beyond repair your flooring may be replaced.

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50 Months of Coverage

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$0 Deductible

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Friendly Customer Service

Comprehensive Coverage* for Carpet and Flooring

See types of damage from incident or accidents covered. Details
Type of Damage Carpet Laminate Hardwood Luxury Vinyl
Plank		 Luxury Vinyl
Tile		 Ceramic Tile
Doorway/transition issues check check check check check check
Accidental rips or tears check check   check check  
Accidental scratches, dents,
dings, or gouges		   check check check check check
Accidental buckling
or warping		   check check check check  
Accidental stains check check check      
Accidental cracks     check   check check
Snag/unraveling causing a
gap greater than 1" exposing
the base of the carpet		 check          
Ripples, buckling,
or bubbles		   check        
Joint gaps     check      
Loose/unattached tile caused
by grout cracking/crackling		         check check
Re-stretching
(one per contract term)		 check          
*Benefits summaries for illustrative purposes only.

Frequently Asked Questions

Carpet, laminate, hardwood, luxury vinyl plank, luxury vinyl tile, and ceramic tile.

Coverage lasts for 50 months from the date the installation is complete.

Your plan includes accidental damage protection not covered by the limited manufacturer's warranty.

Coverage can be added up to 30 days after the installation is completed. Call 866-308-1709 from 8:30 am to 8:00 pm ET Monday-Friday, and from 9:00 am to 5:30 pm ET on Saturday for details.

You will never be charged a deductible or fees after the purchase of your plan.

The maximum coverage amount is the purchase price you paid for your flooring.

Customers must file a claim within 15 days of noticing the incident. Call 866-308-1709 to file a claim. After approval, Luna will call you to schedule your repair service.

The plan is transferable to a new owner should you sell your home.

  • Carpet Cleaning: Carpet cleaning credit of $100 in year two and $100 in year four upon claim request.
  • Hard Surface Floor Cleaning Kit: Cleaning kit with microfiber mop and specially-formulated cleaning solution provided annually upon claim request eginning in year two.

You receive one re-stretch per contract term.