What are our Customers Saying?

Your salesmen was a wonderful guy, then followed your great installers that did the best job ever.
~Waheep R.

Great work and quality! 110% satisfied — the best!
~Buzz W.

Both gentlemen were very courteous. They worked very hard to meet my request of finishing in one day. I would recommend these installers to my friends.
~Scott C.

How wonderful! We loved our carpet and your team did an excellent job on our hardwood. Thanks.
~Jennifer C.

The installers were very professional and courteous! They did a great job and paid close attention to details! I would definitely recommend them!
~George G.

Your salesmen was a wonderful guy, then followed your great installers that did the best job ever.
~Waheep R.

Great work and quality! 110% satisfied — the best!
~Buzz W.

Low Price Guarantee


We'll Beat Any Competitor's Price or Refund 110% of the Difference*

At Luna, you can rest easy knowing you’ll receive a quality product at a great price. If you find a lower advertised price on a comparable product and installation from a competitor within 30 days of placing your order, we’ll beat the price or refund you 110% of the difference*!
 
*To qualify, you must provide Luna with a written estimate on the competitor’s letterhead, including product name, product specification sheet, price, and an itemized listing of applicable warranties and/or services. Not valid on competitor’s bonus, rebate, or financing offers, clearance or closeout pricing, or installation specials. Luna reserves the right, at its sole discretion, to reject any price match that cannot be verified by proof acceptable to Luna. Offer subject to change at any time without notice.


Love Your Floors Promise™


Flooring Replacement Warranty

At Luna, we want you to be satisfied with your new floors. That’s why we offer a 30-day Love Your Floors Promise™ on all of our Carpet, Hardwood, Laminate, and Luxury Vinyl products. If you want to change your flooring to a different style or color, we’ll replace it, no questions asked!

 Excludes installation or other labor charges as well as replacement of underlayment or padding. One-time-only product replacement warranty, on equal or lesser priced product, must be used within 30 days of installation. If selecting a higher priced product, customer must pay the price difference. If a lower price product is selected, no compensation will be paid. Warranty not valid on glued down product or products that have been abused, vandalized, altered, or damaged in any way. Applies only to the original purchaser on product that has been installed by an authorized Luna independent contractor. Offer subject to change at any time without notice. 

Flooring Warranties


At Luna, our Warranties Have You Covered.

Luna's Star Selling System makes our warranties easy to understand and, even more importantly, easy to compare.

Luna's Star System is a labeling approach that assigns specific criteria for each of three carpet categories: 3-Star, 4-Star, and 5-Star. The system works across all of Luna's carpet brands.

Although there are a few exceptions within categories, the packages of features and benefits for each of the star ratings are outlined below:

3-Star
Residential products in this carpet category carry the following warranties:

  • Luna Limited 10 Year Quality Assurance Warranty
    • Guaranteed long-lasting wear and performance with proper care and maintenance.
  • Luna Limited 10 Year Stain and Soil Warranty
    • We guarantee this carpet resists stains and spills.
  • Luna Limited Texture Retention Warranty*
    • We guarantee the construction of this carpet will maintain its appearance.
  • Luna Lifetime Installation Warranty
    • Our professionally trained installers are the best, guaranteed.
  • Luna Customer Satisfaction Guarantee*
    • No questions asked replacement guarantee ensures satisfaction with your selection.

4-Star
Residential products in this carpet category carry the following warranties:

  • Luna Limited 20 Year Quality Assurance Warranty
    • Guaranteed long-lasting wear and performance with proper care and maintenance.
  • Luna Limited 20 Year Stain and Soil Warranty
    • We guarantee this carpet resists stains and spills.
  • Luna Limited Texture Retention Warranty*
    • We guarantee the construction of this carpet will maintain its appearance.
  • Luna Lifetime Installation Warranty
    • Our professionally trained installers are the best, guaranteed.
  • Luna Customer Satisfaction Guarantee*
    • No questions asked replacement guarantee ensures satisfaction with your selection.

5-Star
Residential products in this carpet category carry the following warranties:

  • Luna Limited Lifetime Quality Assurance Warranty
    • Guaranteed long-lasting wear and performance with proper care and maintenance.
  • Luna Limited Lifetime Stain and Soil Warranty
    • We guarantee this carpet resists stains and spills.
  • Luna Limited Texture Retention Warranty*
    • We guarantee the construction of this carpet will maintain its appearance.
  • Luna Lifetime Installation Warranty
    • Our professionally trained installers are the best, guaranteed.
  • Luna Customer Satisfaction Guarantee*
    • No questions asked replacement guarantee ensures satisfaction with your selection.

* Not available on all styles; ask your Luna Flooring Expert for details.

If you have any installation questions please email us at: install@lunacarpet.com

Lifetime Installation Warranty


Lifetime Installation Warranty

Luna guarantees the quality of workmanship to be professional and in keeping with standards set by the flooring industry. Should further installation service attributable to the original installation of your flooring be required during the life of your floors, Luna will return and provide that service at no cost to you for the life of the floor. “Life of the Floor” is defined by lifespan of the homeowner’s occupancy.

This Lifetime Limited Installation Warranty is valid only for original owner-occupied residential installations performed by a Luna authorized independent contractor and will be invalid if the flooring condition is due to improper maintenance or cleaning, abuse, excessive moisture, vandalism or alteration.

Please note that in most installations, seams are necessary. Our installers are trained to minimize seams; however, seams are inevitable and may be visible. This is normal and should be expected, and is not covered by this Limited Installation Warranty.