Who moves the furniture?
Although Luna will remove furnishings from the room, you should remove all breakable
items—like vases, lamps, collectibles, and dishes—before the installer
arrives. You should detach wiring from TVs, VCRs, stereos, and computers. You should
also clear desktops, tabletops, and bookshelves.
Will they move the piano?
The complimentary removal of furniture is often limited to those items that two
men can easily handle. There may be an additional fee for large, cumbersome items,
including pianos, pool tables, aquariums, and oversized furniture.
What if my doors no longer close?
Some doors may need trimming to accommodate the thickness of your new flooring.
Doors that do not open and close properly due to the new floor may be removed during
installation, and it will be up to you to have the doors cut and re-hung.
What about moldings?
It may be necessary to remove moldings and reattach them during installation. Because
some moldings, particularly quarter round, are fragile, breakage could occur. If
it does, you will be responsible for replacing them. Scratches or nicks to baseboards
are also a possibility, and you will be responsible for the touchups.
Will installers move my water heater?
Luna's Professional flooring installers aren't typically skilled in plumbing or
electrical work. They will remove appliances from the room to install your flooring
under or around them, but they do not typically disconnect or reconnect gas, water,
or direct-wired appliances.
What about the bedrooms?
All sheets, blankets, and spreads should be removed from beds before the installers
arrive. All items from the tops of dressers and from closet floors should also be
What if the sub-flooring is damaged?
All floor coverings need to be installed over a structurally sound and properly
installed subfloor. Any wood that has been damaged by insects, water, or other factors
should be repaired prior to installation.
Do I have to remove my old carpet?
The removal of existing carpet on the day of installation is a service offered by
Luna. This includes the hauling of old carpet and padding away. Make sure to discuss
the removal of old flooring with your Luna Flooring Expert at the time of purchase.
Do I need to supply anything?
Luna's installers provide the know-how, the equipment, and the muscle; you provide
the power. Installers will need to use your power for their electrical tools, and
they will typically use such areas as porches or patios to store equipment.
Other Installation Tips
Either the night before or the morning of your installation, vacuum the old carpet
to minimize the airborne dust and particles that removing it will cause.
Also vacuum the subfloor after the old flooring and padding have been removed and
before the new floor is installed.
Ventilate the room well by opening doors and windows and running exhaust fans.