Love Your Floors Promise
No Questions Asked Replacement Warranty
Many Luna carpet styles carry a Love Your Floors Promise Replacement Warranty. If at any time after installation and during the term of your replacement warranty you wish to change your new carpet to a different style or color carpet, Luna will replace it with a different style or color carpet of equal or lesser value. No questions asked! Should you wish to replace your carpet with a carpet upgrade, you may do so by paying the difference in the price. No monetary compensation will be paid if a lower priced product is selected.
This is one-time only replacement and does not include replacement of cushion or reinstallation charges. Simply call Luna at 877-241-LUNA within the time frame of the warranty and indicate you wish to choose another carpet using the Love Your Floors Promise Replacement Warranty. This is a replacement warranty and does not apply to matters covered by other warranties.
Replacements include materials only. Reinstallation labor and labor to move furniture, permanent construct (built-ins such as cabinets and bookcases), equipment or electronics is the responsibility of the customer.
No replacements will be made with respect to carpet that has been glued down, subject to abuse, vandalism, alteration or damage cause by smoke, fire, wind, lightning or any other casualty even. This warranty applies only to the original purchaser of a Luna carpet that has been professionally installed by a Luna authorized independent contractor.
*Note some manufacturer’s customer satisfaction warranties differ. Please discuss details with a Luna Flooring Expert on your particular carpet.