At the time of your purchase, your Luna Flooring expert will handle all the details of arranging the installation.
Your Luna Flooring Expert measure your floors and determine exactly how much carpet you will need to buy and, in most cases, will determine the layout of the carpet in the room. Among other considerations, the Luna Expert will help decide where to place seams, how to match patterns, and how to minimize carpet waste.
From there, an installation will be scheduled. Luna's installers are professionally trained and only work on Luna projects. All Luna installations carry our exclusive Lifetime Installation Warranty.
Who moves the furniture?
Although Luna will remove furnishings from the room, you should remove all breakable items--like vases, lamps, collectibles, and dishes--before the installer arrives. You should detach wiring from TVs, VCRs, stereos, and computers. You should also clear desktops, tabletops, and bookshelves.
Will they move the piano?
The complimentary removal of furniture is often limited to those items that two men can easily handle. There may be an additional fee for large, cumbersome items, including pianos, pool tables, aquariums, and oversized furniture.
What if my doors no longer close?
Some doors may need trimming to accommodate the thickness of your new flooring. Doors that do not open and close properly due to the new floor may be removed during installation, and it will be up to you to have the doors cut and re-hung.
What about moldings?
It may be necessary to remove moldings and reattach them during installation. Because some moldings, particularly quarter round, are fragile, breakage could occur. If it does, you will be responsible for replacing them. Scratches or nicks to baseboards are also a possibility, and you will be responsible for the touchups.
Will installers move my water heater?
Luna's Professional flooring installers aren't typically skilled in plumbing or electrical work. They will remove appliances from the room to install your flooring under or around them, but they do not typically disconnect or reconnect gas, water, or direct-wired appliances.
What about the bedrooms?
All sheets, blankets, and spreads should be removed from beds before the installers arrive. All items from the tops of dressers and from closet floors should also be cleared.
What if the sub-flooring is damaged?
All floor coverings need to be installed over a structurally sound and properly installed subfloor. Any wood that has been damaged by insects, water, or other factors should be repaired prior to carpet installation.
Do I have to remove my old carpet?
The removal of existing carpet on the day of installation is a service offered by Luna. This includes the hauling of old carpet and padding away. Make sure to discuss the removal of old flooring with your Luna Flooring Expert at the time of purchase.
Do I need to supply anything?
Luna's installers provide the know-how, the equipment, and the muscle; you provide the power. Installers will need to use your power for their electrical tools, and they will typically use such areas as porches or patios to store equipment.
Other Installation Tips
Either the night before or the morning of your installation, vacuum the old carpet to minimize the airborne dust and particles that removing it will cause.
Also vacuum the subfloor after the old flooring and padding have been removed and before the new floor is installed.
Ventilate the room well by opening doors and windows and running exhaust fans.